Compassionate care recognised at Simeon

Last year the Care Inspectorate made an unannounced inspection of Simeon Care for the Elderly.  The inspection focused on 2 aspects of care provision, namely:

1. How well do we support people’s wellbeing?
2. How well is our care and support planned?

Simeon graded as Very Good (Grade 5)

Simeon received Very Good (Grade 5) inspection reports on both points assessed, these being their support of residents’ wellbeing and the planning of care and support.  Quality Assessment grades awarded by the Care Inspectorate are important, both as independent assessments of quality and as the public currency by which commissioning and other decisions are made.  The Care Inspectorate currently use a six point grading scale, which grades areas inspected from Excellent (Grade 6) to Unsatisfactory (Grade 1).

Residents, staff and carers were asked for their views on Simeon and comments included:

“I love it here. The ambience when I walked through the door was palpable. I have not regretted coming to live here. The food is good and there is always so much to do here.”

“I enjoy having my own little garden very much and I am supported to look after it.”

“The environment and ethos is enhanced by the team of young international volunteers. The volunteers are an integral part of the team with an excellent induction/orientation programme when they first come to Simeon.  The mix of young and old in the community of Simeon creates a stimulating environment for all the residents.”

The report went on to say:

… the service demonstrates major strengths in supporting positive outcomes for people.  Opportunities to strive for excellence were being taken within a culture of continuous improvement.

We observed very warm and caring interactions between staff, residents, and others. Staff were courteous and respectful.  Staff and management described the care provided as “loving” care. Staff were very enthusiastic about their work and providing a very good, individual service to residents. This compassionate and respectful care contributed to residents’ positive wellbeing.

Keith, Simeon’s Manager said following the inspection:

We were pleased that the Care Inspectorate recognised the high level of care and compassion we provide for the residents at Simeon. Our team of staff and volunteers is second to none and constantly go above and beyond to ensure our residents are happy and well.